Sri Aurobindo Handmade Paper

Established 1959, Pondicherry, India

Manufacturer and Exporter of Fine Cotton-rag Paper & Handcrafted Stationery

Frequently Asked Questions

Answers to common questions about ordering our handmade deckle edge paper and envelopes online, including shipping, returns, and import VAT.

For information with bespoke stationery or full-size paper, please read our guide to placing an offline order with us.

Our Range

What sizes do you make?

We make 7 sizes from place card up to A4, with select paper sizes accompanied by a deckle-edge triangle-point envelope. Our full list of sizes are available to see in our size guide which also shows the proportions between sizes.

Our "A"-sizes refer to the ISO paper size standard and not the US announcement paper size convention.

What colours do you make?

We make 8 colours including White, Ivory, Blush, and Dark Green. Our full list of colours are available to browse in our online catalogue.

What is the difference between 150gsm and 210gsm?

If you are unfamiliar with paper weights a good way to compare the difference between these numbers is with normal printer paper which you may have at home. Normal printer paper is around 60gsm, so 150gsm paper is just over twice as thick and our 210gsm paper is just over 3 sheets of printer paper.

To feel the different weights yourself, we recommend picking up a small sample of each to give you a chance to feel the weight and texture of both.

As our paper is made by hand, there is an inherent variance of ±10% in the thickness between pieces.

Do your envelopes come with paper?

No, our envelopes and paper are sold separately, allowing you to mix and match different colours and weights if required.

Why do your sizes, weights, and colours vary between pieces?

There are some slight differences in our pieces between batches due to the handmade nature of our paper. There can be a variation in size, weight (±10%), and even colour shade as everything we do is by hand, from colour mixing to lifting each sheet.

Do you make custom colours?

We are always exploring new shades, so if you are looking for a colour which we don't currently offer please get in touch with us to see if it's something we're already working on.

What chemicals are used in your paper?

There are two main chemicals used in our papermaking:

  1. An internal sizing agent to help bond the cotton fibres. Our internal sizing is acid-free.
  2. Dyes. The dyes used in our paper are from the textile industry as they are the most durable against fading. However, we are in the process of sourcing natural dyes.
We also treat and recycle the water used in our papermaking process, removing stray fibres and colouring. The treated water is used in the grounds of our factory, watering our gardens and coconut trees.

Do you make custom sizes?

Custom sizes are available but unfortunately have a high minimum order quantity, a custom equipment manufacture charge, and a lead-time of a few months.

We recommend viewing our sizes to check whether we make a size which suits your need.

Artwork

Is your paper suitable for calligraphy?

Yes, our paper is suitable for hand calligraphy. Our internal sizing and finish provide a fine-tooth to our pieces, making the texture nib-friendly.

If you are using our paper for the first time, we do recommend picking up a small sample of pieces in order to try your specific inks and nibs.

Is your paper suitable for printing?

Yes, our paper is suitable for digital printing and we recommend using an inkjet printer.

Is your paper suitable for letterpress?

Yes, our paper is suitable for letterpress, however we recommend our thicker grade of 210gsm pieces. Our 210gsm pieces can come up thicker, sometimes up to 300gsm, making them the better option for letterpress.

Is your paper suitable for watercolour?

Yes, our internal sizing and finish will accommodate light watercolour, however we do not recommend our paper for heavy or wet paint work.

If you are using our paper for the first time, we do recommend trying samples of pieces in order to try your specific paints and techniques.

Buying

Do you sell samples?

For customers looking to sample our paper we offer small sets of 5 pieces for each colour, grade, and size that we make.

Can you provide a quote for an order I need?

Rather than provide a quote for our core range of paper we recommend visiting our online shop where you can see our full range on display with prices and up-to-date stock availability.

We advise browsing our shop on a desktop so you can see the full menu of sizes, colours, and grades on the left-hand side.

Do you provide a discount for large orders?

We have tiered pricing where a discount is applied as the quantity of your order increases. The tiers are:

  • 5 sheets: base price
  • 10 sheets: save 10% on base price
  • 25 sheets: save 20% on base price
  • 50 sheets: save 30% on base price
  • 100 sheets: save 40% on base price
  • 250 sheets: save 50% on base price.

Can I order wholesale from you?

Customers looking to order at wholesale volume can do so online using our tiered pricing mentioned above.

Do you offer a discount for frequent orders?

For regular customers frequently ordering large quantities the following additional concessions are available:

  • A saving of 10% to customers that have previously ordered 500 pieces or more
  • A saving of 15% to customers that have previously ordered 1,000 pieces or more.

These savings are based on previous completed orders from the last 90 days, previous purchases can be for any colour, size, or grade.

Will I have to pay import duties or VAT/GST when ordering outside India?

If you live in a country with a low customs duty and VAT/GST threshold (also known as De Minimis import values) and your order will be shipping with DHL, DHL will pay the duty and VAT/GST on your behalf at the point of import and will then send you an invoice to be reimbursed, they may also include an administration fee.

We strongly advise checking the import duty and VAT/GST thresholds for your country before placing an order to avoid a surprise import duty or VAT/GST bill. Countries in the EU typically have a low threshold before applying VAT whereas other countries, such as the United States and Australia, are more generous allowing orders of a higher value through without charge.

Stock

How long does it take for pieces to come back in stock?

It typically takes around 3 weeks to make up a new batch of a particular colour – that includes the whole papermaking process of beating the pulp, lifting the sheets, drying, calendaring, and sorting, as well as preparing finished packs ready for despatch.

What does "Available in 3 weeks" mean?

If a particular piece is out of stock, you may see "Available in 3 weeks" next to a pack size, this means we are currently out of stock and are in the process of making a new batch of pieces. The 3 week leadtime could actually be shorter as we may be in the final stages of a new batch which could end up being ready in around 1 week or even less.

If your order is time sensitive and you need out of stock pieces urgently, contact us and we will provide you with an up-to-date time frame and do what we can to prioritise your order.

Shipping

How long does shipping take?

We offer two shipping options, each with a differing transit time and price:

  • 3-day transit via DHL Express Worldwide – US$14, trackable
  • 21-day transit (may arrive sooner) via standard post – US$7, untrackable.
Additionally, all orders over US$65/€56/£50 will be upgraded to ship with DHL for free.

Do you offer free shipping?

Yes, for orders over US$65/€56/£50 we offer free shipping with DHL's Express Worldwide service.

My shipment hasn't arrived, what can I do?

If you opted for the standard post (Airmail) shipping option we'd be happy to send you a replacement free of charge, but before we do, often a few extra days is all the parcel needs in order to appear. Please also note that a standard post shipment requires a signature on delivery, so it may be at your nearest post office. A surprising number of shipments are returned to us as "uncollected" despite the customer not receiving a notice to collect it. Drop us a line if it still hasn't arrived 21 days after the shipping date and after having checked in at your local post office. Please be sure to get in touch with us via the website you placed your order from in order to help us identify your order.

If your pieces were shipped to you via DHL, we advise you to contact DHL with your tracking number for an update. For some EU countries such as Greece, there is a chance DHL require additional information from you before they can clear your shipment for delivery.

How can I track my order?

For standard post (Airmail) shipments, it is not possible to track the progress of the delivery. DHL shipments can be tracked via the DHL website using your tracking code.

How can I change my address after I've placed my order?

If your order hasn't yet shipped we can update your shipping address for you – simply drop us a line via email.

If your order has shipped it is only possible to change your address if it shipped via DHL – you will need to contact DHL with your tracking number to do so, please note you may face a charge for the change.

How can I return my pieces?

If you are unhappy with your pieces, or made a mistake with your order, you are more than welcome to return them back to us, however please note that we cannot offer free returns. Please package them up securely and return them to us at:

SAHMP
50 S.V. Patel Salai
Pondicherry
India
605001

Please be aware of the following requirements:

  • Be sure to include your name and order number so we know to process the refund to you
  • We can only offer a full refund if we receive the pieces in the condition they were sent to you in
  • Be sure to mark the shipment as "Returned Goods" of zero value. Unfortunately, by not marking the package as such, we will incur import duties which we will have to deduct from the value of your refund.

In works, aspiration towards Perfection is true spirituality
– The Mother