COVID-19 Shipping Status
We are now accepting orders.
Our Artisan Account window of 90 days has been extended to 120 days until the end of June to accommodate customers who were unable to order from us during our lockdown.
Whether you are a domestic or international customer, familiar with cotton paper or new to the medium, these answers to common questions will help assist when ordering from us.
For help ordering from our online range, please read our frequently asked questions about ordering online.
How can I place an order?
Do you have a minimum order quantity?
We are able to fulfil small orders from stock, but this is subject to availability as what we carry in stock can fluctuate month-to-month.
Our paper is available in packs of 5, 10, 25, 50, 100, 250, and 500 sheets. Our sheet size is 56cm by 76cm.
If your order requires a production run it can be subject to lead times of a few weeks during busy periods.
Whether a small or large order, we can help clarify availability and lead times once you've submitted an enquiry.
What information to you need for paper orders?
For paper enquiries we need to know the size, thickness, type (natural finish or coloured), and quantity required. Please note our largest sheet size is 56cm x 76cm. Knowing how you intend to use our paper will help us provide you with the correct range, for example from plain, decorative, or archival paper.
What information do you need for custom stationery products?
In order to best manifest your creative idea we need to know a few specifications. For example, for a custom note book we would need to know the size, colour, paper type, style (whether it's hardbound or softbound), any decorative elements (for example if you'd like to use tassels or ribbons etc), and the quantity required.
This will give us a broad view of the product you have in mind and help us provide an accurate estimate for cost and production timescale.
What information to you need for business cards or invitations?
For printed items we need to know the size, artwork/decoration, paper style, text, fonts, the number of colours you would like to use, and the quantity required.
Please note our printing is done by hand using screens and so we are unable to cater to complex artwork featuring many colours or gradients.
If you require matching envelopes for your invitations we would need to know the envelope size, any artwork, text, fonts, and again the number of colours you would like to use.
We will send you a proof of the design to approve before we begin production and printing.
Where can I see prices?
Our paper and stationery prices are available upon request by submitting an enquiry.
For custom orders, we will provide you with a quote after assessing the nature of your enquiry, requirements, and design specification.
How do I submit an enquiry?
Simply submit your name, contact email, country, and the intended use you have in mind for our paper, and as much additional detail as possible using our enquiry form.
Why do you need to know which country I'm from?
We need to know where you're based in order to provide an accurate quote for shipping charges. We also work with different designers and distributors worldwide supplying differing ranges per region, by knowing where you're based we can supply you with the correct catalogue for your country.
Why do you need to know how I'll use the paper?
As we have different ranges of papers for different uses, such as decorative, artist, or archival, by knowing what you'd like to use our paper for we can assist you with the correct catalogue for your needs.
How long will it take to get a reply to my enquiry?
Unless we're very busy, a member of our sales team will typically get back to you within 24 hours.
Can I see samples of your paper?
We would be happy to send you samples of our paper. Simply specify a selection from our catalogue once you have submitted an enquiry and we can send you some samples to look at and feel. Charges will apply for the samples, shipping, and bank transfer.
How long will it take to fulfil my order?
Where stock is available, small orders can be fulfilled relatively quickly. However, what we carry in stock can fluctuate month-to-month.
For orders requiring a production run (over 500 sheets), times typically range from 2 to 3 weeks depending on other production runs, the complexity of your request, and whether we need to create custom equipment in order to produce your design.
We can provide a more accurate estimate on lead times once we have a finalised request.
Which couriers do you use?
For international shipping we use FedEx and DHL.
For domestic shipping within India we use India Post, Bluedart, DTDC, and Spoton.
How can I pay for my order?
We accept payments online with a credit/debit card, a direct bank transfer, or in person at our sales office here in Pondicherry.
Unfortunately we do not accept PayPal.
Can I cancel or return my order?
We will happily accept returns for non-custom orders. Please contact us within 14 days of delivery and ship items back within 30 days of delivery. You are responsible for return shipping costs. If the item is not returned in its original condition, you will be responsible for any loss in value.
Custom orders can be cancelled at no charge at any time up to payment of an advance to book production of your order. Orders cancelled beyond that point are subject to loss of the advance due to production committments with custom orders.
Custom, personalised, or items on sale cannot be returned or exchanged.
Are there any extra fees?
The additional fees to expect are:
I have another question about the ordering process which isn't listed here
For any other questions which don't happen to be listed here simply email us at [email protected].